Terms & Conditions

1. Acceptance of Terms & Platform Overview

By accessing, browsing, or using EBO Stayy ("ebostay.com", "Website", "We", "Us", or "Our"), having its principal operational office at MPA 37, Mahaveer Nagar-II, Kota, Rajasthan 324005, you ("User", "Guest", "Customer") expressly agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our platform immediately.

2. Booking, Pricing & Digital Fulfillment

All reservations made on EBO Stayy are subject to hotel/property availability and confirmed only upon successful verification of advance or full payment through our authorized payment gateway (Razorpay).

• Pricing & Taxes: All rates listed are inclusive of applicable goods and services taxes (GST) unless explicitly indicated otherwise. We reserve the right to correct accidental typographical price errors prior to reservation confirmation.
• Digital Delivery of Vouchers: Upon payment clearance, your confirmed digital booking voucher and itinerary confirmation are generated instantly on-screen and transmitted electronically via WhatsApp and/or registered email within 15 minutes. Physical delivery is not required.

3. Cancellation & Refund Policy

Cancellations and refunds are governed by our official Refund & Cancellation Policy, summarized as follows:

• Hotel Bookings:
  • 15+ days before check-in: 100% refund (minus nominal 2% payment gateway processing fee where applicable).
  • 7–14 days before check-in: 50% refund.
  • Less than 7 days before check-in or No-Show: Non-refundable (0% refund).
• Tour Packages:
  • 30+ days before travel date: Full refund minus 2% gateway/handling fee.
  • 15–29 days before travel date: 75% refund (25% cancellation charge).
  • 7–14 days before travel date: 50% refund (50% cancellation charge).
  • Less than 7 days before travel date: Non-refundable.
• Activity Bookings: 48+ hours: 100% refund; 24–48 hours: 50% refund; under 24 hours: Non-refundable.

All cancellation requests must be made in writing via registered email to bookings@ebostay.com or our official WhatsApp support channel.

4. Modification & Rescheduling

Requests to modify travel dates or guest counts are subject to property availability, seasonal tariff differences, and partner hotel approval. Modifications must be submitted at least 7 days prior to check-in.

5. Guest Identity Verification & Travel Documents

All adult guests must present valid government-recognized photo identification with address proof (Aadhaar Card, Passport, Voter ID, or Driving License) at hotel check-in. In accordance with government regulations, PAN cards are not accepted as valid identity/address proof for hotel check-ins. International travellers must present a valid passport and Indian tourist visa.

6. Intermediary Role & Limitation of Liability

EBO Stayy functions as an online technology intermediary and booking marketplace connecting travellers with verified independent hotels, resorts, transport contractors, and activity hosts (pursuant to Section 79 of the Information Technology Act, 2000):

• We strive to ensure high quality standards across all partner properties; however, on-ground hospitality services, food, amenities, and room maintenance are administered directly by property owners.
• EBO Stayy is not liable for indirect damages, unexpected flight/train delays, or force majeure events (severe natural calamities, state strikes, government curfew, or pandemics). In such circumstances, we actively assist guests in securing date shifts or partner credit notes.
• Our aggregate liability in all claims shall not exceed the net commission fee received by EBO Stayy for the specific booking in dispute.

7. Intellectual Property & Acceptable Use

All proprietary content on this website — including text, brand trademarks, logos, UI designs, code, and curated photography — is protected under the Indian Copyright Act, 1957 and intellectual property laws. Scraping, unauthorized reproduction, bot aggregation, or commercial re-use without explicit written consent is strictly prohibited.

8. Governing Law & Dispute Jurisdiction

These Terms and Conditions and any transactions thereunder shall be governed by and construed in accordance with the substantive laws of India. Any legal action, dispute, or proceeding arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kota, Rajasthan, India.

9. Grievance Redressal Officer

Pursuant to the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, consumers may reach our designated Grievance Officer at:

10. Contact Us

For inquiries regarding these Terms, contact us via email at bookings@ebostay.com or via WhatsApp at +91-8233257165.